NSRA & COVID-19 Updates

In an effort to keep all of our Members and Associate Members up to date on how Covid-19 is affecting the NSRA and what steps we are taking to mitigate the risk, we have created this page to ensure that all Members have access to the information that we have released during the course of this pandemic. 

March 12 - The NSRA & Covid 19


To Our Valued Members & Neighbours: As you know, the novel Coronavirus (COVID-19) has been cause for increased health concerns around the world. Many Canadian agencies including Health Canada and Alberta Health Services have indicated that the overall risk to Canadians is still considered low for the COVID-19 outbreak. However, it is important to be prepared, both in our homes and our communities for any possible scenario. At the Panorama Hills Community Centre, we are taking steps to help mitigate the risk through increased cleaning and disinfection of publicly used areas and surfaces. As of now, our registered programs are still running and will continue to do so until such a time that the appropriate organizations deem it to be not recommended. How Can You Help? Always stay at home if you are sick Viruses like COVID-19, are spread through contact. Update your regular greeting to one that involves minimal or no contact like a wave or elbow bump. Practice frequent hand washing with soap Use proper coughing/sneezing etiquette, by coughing or sneezing into your upper sleeve or into a tissue that is properly disposed of and followed immediately by hand washing. Clean and disinfect frequently used objects and surfaces If you think you have symptoms of COVID-19 (runny nose, fever, cough, sore throat, difficulty breathing (Severe cases)), call 8-1-1 Get information regarding COVID-19 from reliable sources including Alberta Health Services or the Public Health Agency of Canada
The health and wellness of our community is important to the NSRA. Take these steps to protect yourself and your family not only from COVID-19, but from colds, the flu and other viruses. For more information you can visit: http://ahs.ca/covid Sincerely, The NSRA Team




March 14 - Important Information About the NSRA & Covid 19


To Our Valued Members & Neighbours: We recently sent out communications regarding COVID-19 (Coronavirus). Today we wanted to provide a quick update to let you know, in further detail, how the NSRA is prepared to assist our community with the present situation. Alberta’s Chief Medical Officer of Health, Dr. Deena Hinshaw issued a statement indicating the following: · All gatherings of more than 250 people should be cancelled · Gatherings less than 250 can proceed as long as risk mitigation is in place including sanitizer stations, ensuring guests that may be ill stay home and distance themselves from attendees. · Restrict any travel to outside the country · If you are currently outside of the country, self isolate for 14 days upon your return · Any Albertan who is ill with flu-like symptoms such as fever and cough, stay home for up to 14 days after their illness started As a result of this new information, and in order to stay in line with the direction from the Province, the Northstar Residents Association Ltd. has made the decision to cancel the Easter Shell-ebration that was scheduled for Saturday, April 11. While we are disappointed, we take the health and safety of our Members seriously and hope to do our part to help prevent the spread of COVID-19. We have many more events scheduled for the upcoming year and look forward to many more opportunities to connect with you! Programs: While our programs are still running and we are operating business as usual, we recognize that each of our members needs to put their health and safety first. As a result, while we are not cancelling our programs, should any members, registered in the current session of programs (March-April), Spring Session (May-June) or Summer Camps (July – August) wish to withdraw their registration at this time, we will provide a full refund with no administration fee. You may also leave a credit on your account to be used for a future registration or rental date. Rentals: If you have a rental at the NSRA booked, you may also cancel any time prior to your rental and receive a full refund. Again, you may also have the returned amount as a credit on your account to be used at a future date. At the Panorama Hills Community Centre, we are taking steps to help mitigate the risk through increased cleaning and disinfection of publicly used areas and surfaces. As of now, our registered programs are still running and will continue to do so until such a time that the appropriate organizations deem it to be not recommended. How Can You Help? - Always stay at home if you are sick - Viruses like COVID-19, are spread through contact. Update your regular greeting to one that involves minimal or no contact like a wave or elbow bump. - Practice frequent hand washing with soap - Use proper coughing/sneezing etiquette, by coughing or sneezing into your upper sleeve or into a tissue that is properly disposed of and followed immediately by hand washing. - Clean and disinfect frequently used objects and surfaces - If you think you have symptoms of COVID-19 (runny nose, fever, cough, sore throat, difficulty breathing (Severe cases)), call 8-1-1 - Get information regarding COVID-19 from reliable sources including Alberta Health Services or the Public Health Agency of Canada The health and wellness of our community is important to the NSRA. Take these steps to protect yourself and your family not only from COVID-19, but from colds, the flu and other viruses. For more information you can visit: http://ahs.ca/covid Sincerely, The NSRA Team




March 16 - Panorama Hills Community Centre Closure


On Sunday, March 15, the City of Calgary declared a State of Local Emergency and proceeded with the recommendation to close recreation facilities. To care for our community members and surrounding neighbours, the Northstar Residents Association Ltd. will be closed until April 30, 2020 or until further notice commencing March 16, 2020. The health and safety of our residents, employees, instructors and patrons is our main priority, therefore; we will continue to be guided by the province’s public health officials in taking actions to protect our residents and visitors from COVID-19. All programs and facility rentals will be cancelled up to and including April 30, 2020 and affected participants will be contacted by a NSRA team member to confirm and discuss refund options within the week. Residents are reminded that the annual residents associations fees are still due as of April 1, 2020, and to avoid delinquency, are encouraged to make their annual fee payments using one of the following methods: Methods of Payment: 1. Online: Visit www.mypanoramahills.com and click Pay NSRA Fees. Log into your account or use invoice number and access code for first time user. 2. Cheque: Mail to 88 Panamount Hill NW, Calgary, AB T3K 5R9. Include address and make payable to the Northstar Residents Association Ltd. 3. Pay by Phone: To make a fully secure and PCI compliant credit card payment over the phone through an auto-attendant, please have your invoice and credit card ready. Dial 587-393-7379 and follow the prompts to complete payment. Community Maintenance such as snow removal and litter control will continue during this time of Centre closure. If you have any questions or concerns, please contact us via email: info@mypanormahills.com or by phone at 403-226-4386. We greatly appreciate your understanding and support during these unforeseen global circumstances. Thank you so much for your support! Please stay safe and healthy! To stay up to date on information regarding COVID-19, you can visit the following Links: City of Calgary Newsroom: https://newsroom.calgary.ca/ Alberta Health Services: https://www.albertahealthservices.ca/covid Government of Canada: https://www.canada.ca/en/government/publicservice/covid-19.html Sincerely, Dan Green General Manager Northstar Residents Association Ltd.




March 30 - Spring Programs & Events Cancelled


As you know, the Panorama Hills Community Centre is currently closed to all face to face business in response to the mandate issued by the Province of Alberta on March 17, 2020. We are currently closed until further notice, pending additional information from all levels of government. As a result of the closure and, with the health and safety of all of our members in mind, the Board of Directors has made the difficult decision to extend the cancellation of all programs, facility rentals and events up to and including June 30, 2020. Affected participants are being contacted regarding all cancellations. Full refunds will be issued in the form of a stored credit on the account that can be used toward future purchases at the Community Centre. Cancelled Events: Easter Shell-ebration - April 11 Janes Walk - May 2 Mothers Day Flower Workshop - May 10 Community Garage Sale - May 30 Community Clean Up - June 6 Neighbour Day Market - June 20 PHCC Grand Opening - June 21 Cancelled Play Dates: Zumbini - April 24 DANCEPL3Y - May 22 Sprog & Sprocket - June 10 Cancelled Programs: All programs scheduled between now and June 30, 2020. Cancelled Rentals: All internal and external facility rentals have been cancelled up to June 30, 2020. -------------------------------------------------------------------------------------------------------- Community Maintenance such as snow removal and litter control will continue during this time of Centre closure. If you have any questions or concerns, please contact us via email: info@mypanormahills.com or by phone at 403-226-4386. Our staff are still available to assist you from 9:00AM - 5:00PM, Monday through Friday. We greatly appreciate your continued understanding and support as we navigate these unique global circumstances with you. We hope all of our friends and family in Panorama Hills are able to stay safe and healthy during this time. Sincerely, Your Northstar Residents Association Ltd. Team




April 3 - NSRA Fee Deadline Extension


As the COVID-19 pandemic is evolving and creating impacts in our lives, the NSRA Board of Directors and Management Team want to express that the health and safety of our members and our community is our top concern. Based on these unprecedented circumstances, we recognize the potential for financial strain that many of us may be experiencing. As a result, a decision was made to extend the annual fee payment deadline to July 31st, 2020 with interest charges beginning Aug 1st, 2020. As always, if you require assistance or wish to speak with us to help make payment arrangements, please call us at 403-226-4386 or email info@mypanoramahills.com Also, please continue to check our website for updates – www.mypanoramahills.com Thank you. NSRA Board of Directors and Management Team




March 17 - Remainder of Winter Session Cancelled (March - April)


We are sad to inform you that the difficult decision has been made to cancel all programs events and rentals scheduled to run until the end of April 2020, in response the current COVID-19 Pandemic.

Any program registrations that you have will be refunded to you in the form of stored credit on your account. This credit can be used for future registrations, rentals or can be used toward the payment of your Residents Association Fees. Once the facility reopens you are able to come in and we can refund any remaining funds to the same method of payment that was initially used.




May 1 - Summer Event Updates


Summer Special Events Have Been Cancelled Due to Covid-19 With the health and safety of our community in mind, and in order to stay in line with the direction provided by the City of Calgary to cancel all large events until August 31, 2020 and information provided by the Province of Alberta, the NSRA has made the difficult decision to go ahead with cancelling our Summer events. These include: Canada Day BBQ PHCC Pub in the Park While we are disappointed, we are optimistic that we will be able to host an amazing and safe party for all of you soon! Be sure to stay connected with us through our website, and social media to keep up to date!




May 1 - Summer Camp Update


Summer Camp Update We are still excited about the prospect of Summer Day Camps, even if they may look a little different this year. We know many of you are anxious to find out more about if our Summer Day Camps will go ahead. Based on the recent announcement by the Province of Alberta in regards to the phased re-opening of the Province, we will make a formal announcement on May 15, 2020 regarding Camps in Panorama Hills.




May 5 - Alberta’s Safely Staged COVID-19 Relaunch


For a translation of this information, please view the links at the bottom of this page.

Pour une traduction de ces informations, veuillez consulter les liens en bas de cette page.

有关此信息的翻译,请查看此页面底部的链接。 有關此信息的翻譯,請查看此頁面底部的鏈接。 Para una traducción de esta información, vea los enlaces en la parte inferior de esta página. لترجمة هذه المعلومات ، يرجى الاطلاع على الروابط في أسفل هذه الصفحة. ਇਸ ਜਾਣਕਾਰੀ ਦੇ ਅਨੁਵਾਦ ਲਈ, ਕਿਰਪਾ ਕਰਕੇ ਇਸ ਪੰਨੇ ਦੇ ਹੇਠਾਂ ਦਿੱਤੇ ਲਿੰਕ ਵੇਖੋ. --------------------------------------------------------------------------------------------------------

A phased relaunch will put Albertans’ safety first as we gradually reopen closed businesses and services and get people back to work.

“I’m confident Albertans will approach relaunch with the same adaptability and resilience they have shown throughout the COVID-19 pandemic. We will move forward together with care and common sense, knowing tough times are still ahead. We will support and protect vulnerable Albertans and keep them safe as we build our province back up one stage at a time.” - Jason Kenney, Premier

It is because Albertans have acted responsibly, respecting public health advice, that we have been able to limit the spread of COVID-19, keep localized outbreaks within the capacity of our health-care system, and now take the first incremental steps to reopen some businesses and services.

<h4 class="font_4"> </h4> <h4 class="font_4">Early Actions</h4>

The plan to move forward requires careful and ongoing monitoring and respecting all guidelines outlined by the chief medical officer of health:

  • Alberta Health Services will resume some scheduled, non-urgent surgeries as soon as May 4.
  • Dental and other health-care workers, such as physiotherapists, speech language pathologists, respiratory therapists, audiologists, social workers, occupational therapists, dieticians and more, will be allowed to resume services starting May 4, as long as they are following approved guidelines set by their professional colleges.

Recognizing the role that access to the outdoors and recreation in the outdoors plays to Albertans’ sense of well-being, access to provincial parks and public lands will be re-opened using a phased approach, beginning with:

  • Vehicle access to parking lots and staging areas in parks and on public lands opening May 1.
  • Opening a number of boat launches in provincial parks on May 1 and working to have them all open by May 14. Check albertaparks.ca for the status of boat launches.
  • Government is working hard to make campsites available as soon as possible, with the goal to have as many open as possible by June 1 so Albertans can enjoy our parks while adhering to current health orders. At this time, sites are open to Albertans only. Check albertaparks.ca for updates.
  • Group and comfort camping will not be offered. Campground facility access restrictions to areas such as showers, picnic and cooking shelters will also be posted to albertaparks.ca.
  • Alberta Parks’ online reservation system will be available May 14 to book site visits beginning June 1. Out-of-province bookings will not be processed.
  • No washrooms or garbage pickup will be available within provincial parks at this time. These services will be available as soon as Alberta Environment and Parks brings staff back. These seasonal positions represent an important opportunity for Albertans to secure employment during challenging economic times.
  • Fire bans in parks, protected areas and the Forest Protection Area remain in place.
  • No off-highway vehicle restrictions are currently in place. Local restrictions may be required if the risk for wildfires increases.
  • Private and municipal campgrounds and parks can open with physical distancing restrictions, under their own local authority.
  • Golf courses can open on May 4, with restrictions including keeping clubhouses and pro shops closed. On-site shops and restaurants can open in stage one, consistent with other businesses and retailers.
<h4 class="font_4">Requirements to move to next stage</h4>

Additional restrictions will be lifted in stages when safe.

Before we move to stage one, several safeguards will be put in place:

  • Enhancing our nation-leading COVID-19 testing capacity at the highest level in Canada.
  • Robust and comprehensive contact tracing, aided by technology, to quickly notify people who may have been exposed.
  • Support for those who test positive for COVID-19, to enable isolation and effectively contain the spread.
  • Stronger international border controls and airport screening, especially for international travellers.
  • Rules and guidance for the use of masks in crowded spaces, especially on mass transit.
  • Maintaining strong protections for the most vulnerable, including those in long-term care, continuing care and seniors lodges.

A rapid response plan is in place in the event of possible outbreaks of COVID-19. This includes outbreak protocols to quickly identify close contacts in order to stop spread, making testing widely available including testing those without symptoms in outbreak settings, and providing temporary housing for isolation and other necessary supports for anyone at risk.

Physical distancing requirements of two metres will remain in place through all stages of relaunch and hygiene practices will continue to be required of businesses and individuals, along with instructions for Albertans to stay home when exhibiting symptoms such as cough, fever, shortness of breath, runny nose, or sore throat.

“There are signs that our collective efforts of physical distancing, good hygiene practices, and staying home when advised are helping to slow the spread. However, we must guard against complacency and be patient to ensure the sacrifices we have already made to contain the virus are not wasted by carelessness as we gradually reopen businesses and services.” - Deena Hinshaw, chief medical officer of health

<h4 class="font_4"> </h4> <h4 class="font_4">Further opening in stages</h4>

Progress to Stage 1 will occur once health measures are achieved to the satisfaction of the government based on the advice of the chief medical officer of health, as early as May 14.

<h6 class="font_6"> </h6> <h6 class="font_6">Stage 1 highlights</h6>
  • With increased infection prevention and controls, to minimize the risk of increased transmission of infections, some businesses and facilities can start to gradually resume operations as early as May 14:
  • Retail businesses, such as clothing, furniture and bookstores. All vendors at farmers markets will also be able to operate.
  • Some personal services like hairstyling and barber shops.
  • Museums and art galleries.
  • More scheduled surgeries, dental procedures, physiotherapy, chiropractic, optometry and similar services.
  • Daycares and out-of-school care with limits on occupancy.
  • Summer camps with limits on occupancy. This could include summer school.
  • Cafés, restaurants (minors allowed in liquor licensed establishments) with no bar service to reopen for public seating at 50 per cent capacity.
  • Some additional outdoor recreation.
  • Post-secondary institutions will continue to deliver courses, however how programs are delivered – whether online, in-person, or a blend – will be dependent on what restrictions remain in place at each relaunch phase.
  • The use of masks will be strongly recommended in certain specific crowded public spaces, like mass transit, that do not allow for physical distancing (two metres apart).
<h6 class="font_6">Still not permitted in stage 1</h6>
  • Gatherings of more than 15 people. (Gatherings of 15 people or fewer must follow personal distancing and other public health guidelines.)
  • Arts and culture festivals, major sporting events, and concerts, all of which involve close physical contact.
  • Movie theatres, theatres, pools, recreation centres, arenas, spas, gyms and nightclubs will remain closed.
  • Visitors to patients at health-care facilities will continue to be limited.
  • In-school classes for kindergarten to Grade 12 students.
<h6 class="font_6">Recommendations</h6>
  • Non-essential travel, especially travel outside the province, is not recommended.
  • Remote working is advised where possible.
<h6 class="font_6">
Stage 2 highlights</h6>
  • Timing of this stage will be determined by the success of Stage 1, considering the capacity of the health-care system and continued limiting and/or reduction of the rate of infections, hospitalization and ICU cases.
  • Will allow additional businesses and services to reopen and resume operations with two metre physical distancing requirements and other public health guidelines in place. This includes:
  • Potential kindergarten to Grade 12 schools, with restrictions.
  • More scheduled surgeries, including backlog elimination.
  • Personal services, such as artificial tanning, esthetics, cosmetic skin and body treatments, manicures, pedicures, waxing, facial treatments, massage and reflexology.
  • Permitting of some larger gatherings (number of people to be determined as we learn more about the levels of risk for different activities) in some situations.
  • Movie theatres and theatres open with restrictions.

Visitors to patients at health-care facilities will continue to be limited.

<h6 class="font_6">Still not permitted in stage 2</h6>
  • Nightclubs, gyms, pools, recreation centres, and arenas will remain closed.
  • Arts and culture festivals, concerts, attendance at major sporting events and other mass gatherings will continue to not be permitted.
<h6 class="font_6">Recommendations</h6>
  • Non-essential travel is not recommended.
<h6 class="font_6">Stage 3 highlights</h6>

Timing of this stage is to be determined based on the success of stages 1 and 2 and will involve:

  • Fully reopening all businesses and services, with some limited restrictions still in place.
  • Permitting larger gatherings (number of people to be determined).
  • Permitting arts and culture festivals, concerts and major sporting events with some restrictions.
  • Permitting nightclubs, gyms, pools, recreation centres and arenas to reopen with restrictions.
  • Resuming industry conferences with restrictions.
  • No restrictions on non-essential travel.
<h4 class="font_4">Quick facts</h4>
  • Relaunch stages will also include an evaluation and monitoring period to determine if restrictions should be adjusted up or down. Triggers that will inform decisions on the lessening or tightening of restrictions include hospitalizations and intensive care unit (ICU) occupancy.
  • Confirmed cases and rates of new infections will be monitored on an ongoing basis to inform proactive responses in localized areas of the province.
  • Decisions will be applied at both provincial and local levels, where necessary. While restrictions are gradually eased across the province, an outbreak may mean that they need to be strengthened temporarily in a local area.
  • Faith-based organizations are an essential part of the lives of Albertans. They continue to be able to practice, subject to public health direction, including mass gatherings and physical distancing. Government is working with faith-based organizations to learn from past outbreaks and provide guidance related to specific practices including singing and other traditions to ensure safety while supporting social connection.




May 15 - NSRA Summer Camps Cancelled


On May 13, 2020 the Province of Alberta announced the phased re-opening of certain business and activities with restrictions, including Day Camps. As a result of this information, the delayed re-opening of the City of Calgary and in staying in line with the example set by the City of Calgary who have cancelled their own Summer Day Camps, the very difficult decision has been made by the Board of Directors at the NSRA, to cancel day camps for the 2020 summer season in the form that they are currently being offered. This decision comes after much consideration and careful evaluation of the program quality and value and most importantly, for the health and safety of our participating members and their families as well as our staff. In the coming weeks, we will be exploring different options for how we may be able to deliver alternative summer programming but will only do so if the high quality of program delivery is available and if we are able to protect the safety of all of those participating. We cannot express our disappointment but stand firm in the knowledge that the NSRA is doing everything we can to help stop the spread of Covid-19. Those currently registered will receive a full refund for their registration in the form of a credit on their account or if needed are able to request a cheque to be mailed. This credit can be held for future registrations and rentals, or can be used toward the 2020-2021 NSRA fees. Alternately, we are able to provide a full refund once the facility reopens. If you have any questions, please do not hesitate to contact us at 403.226.4386 or send us an email at programs@mypanoramahills.com.




June 9 - PHCC Re-Opening Is Coming Your Way


We are excited to announce an anticipated reopening of the Park at the Panorama Hills Community Centre on July 3, 2020! Hours: 9AM -9PM | 7 Days/Week ------------------------------------------------- We know that everyone is itching to get back to a sense of normal and we are so thrilled to be a part of that! So, what will re-opening at the PHCC look like? Park: Groups will be limited to 15 people, with a maximum of 50 people allowed in the park at one time. No outside guests(Non-members) are permitted at this time. As stated by the Province, physical distancing limits must be followed. Facility: The facility is NOT yet open for rentals or program use. The facility will not be open for use until clear guidance is given by the Province. The PHCC facility is currently scheduled to reopen with the Phase 3 relaunch. Splash Park: The Splash Park is currently not open and will remained closed until we again, receive clear direction from the Province. What Amenities ARE Available? We have used the last few months as an opportunity to get some amazing things put together at the Park for you! NEW Tennis Court! We have a brand new Tennis/Multi Sport court coming just for you and it is scheduled to be completed in time for re-opening! This 50x100ft multi use court, will be available for Pickleball, Tennis and Volleyball at scheduled times. The court will start as a first come, first served system and we will move to booking times as needed. Please respect your fellow players by sharing the space or team up with your neighbours and have spirited game of doubles! Please limit play time to 1 hour, especially if there are others waiting. NEW Outdoor Washrooms! Here's another great addition coming at you. While you've been away, we've been hard at working getting an additional washroom built outside! No more coming into the facility to use the facilities and this means the lower floor will be available in its entirety to rent during the Spring and Summer months once rentals begin again! Please Note: Guests are required to bring all their own equipment. No equipment rentals (Tennis, Basketball, etc.) will be available. NEW Gazebos and Picnic Areas! Over time, we have received lots of feedback that there wasn't enough seating or covered areas. We are excited to unveil 2 new gazebos and the addition of 10 new picnic tables! We have also added a beautiful pair of Adirondack chairs, giving you the best view in the whole park. But that's not all! We're not just focused on what's going on at the Park, but also what's going on out in the community as well. We have expanded our in house maintenance program, bringing the work on our DC Sites away from a contractor and putting it the hands of our amazing Maintenance Team. For a list of sites our team will be taking care of, check out our Maintenance Map . We've also started planting some beautiful flowers at each of our sites, and the seasonal decorative planters have gotten their Spring upgrade. There have also been an additional 8 decorative planters placed throughout the community.




November 26 - PHCC Temporary Closure


On Tuesday, November 24, the Province announced a series of mandatory restrictions to be put in place. This includes the closure of Community Centres for any in person business. As a result, the Panorama Hills Community Centre will be closed effective Friday, November 27 at 9:00PM, in compliance with the new provincial orders. We will not reopen until the Provincial Government provides direction to do so.

All current programs will continue to run virtually. Participants will receive an update by the end of the day today. All virtual programs and workshops planned for December are still proceeding with no change. Meeting links and instructions about how to receive materials will be sent out closer to each date. Any relevant updates will be sent to participants when and if needed. Program registration will still continue for January programs. Remember, if you register for a program and it is cancelled due to COVID-19, you will receive a full refund.

Just because the facility and park are closed, doesn't mean we aren't still here to serve you. Staff will be available by phone at 403.226.4386 or through email at info@mypanoramahills.com, Monday - Friday from 9AM - 4PM, to assist with your needs and we are always open online, at https://buff.ly/39k799F. As always, community maintenance will continue without interruption.

We wish you all the best during this trying time and appreciate every effort that is made to protect our friends, family and neighbours. If you are struggling, there are many resources available for you. For information on social, community, health and government services in Alberta please call 2-1-1 to find the assistance that may be right for you.





Key Points to Remember

The Panorama Hills Community Centre is now closed until further notice. 

All Summer Events have been cancelled until August 31, 2020.

All programs, events and rentals have been cancelled until June 30, 2020. 

NSRA Annual Fees are due July 31, 2020. Extended from April 30, 2020. 

Translated Relaunch Information:

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info@mypanoramahills.com

|P| 403.226.4386 |F| 403.226.5682 

|A| 88 Panamount Hill NW, Calgary AB | T3K 5R9

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