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Cancellation Policy



For the previous version of the Program Guide - Click HERE

For a PDF Version of the current Program Guide - Click HERE


Online Program Registration Begins August 18 at 9:00AM Online & In Person

Non-Members are able to register beginning August 25 at 9:00AM In Person Only

Online Registration:

If you have not previously set up an online account, please see our PerfectMind FAQ to help guide you through the process.

In Person Registration:

To register in person, please visit us at 88 Panamount Hill NW and our staff will be happy to assist you. Please note that we can accept credit card, cheque or debit for in person payment. 

Registration Policy:

Member Registration:

All Northstar Residents Association Ltd. members, with their account in good standing, are able to register for all NSRA hosted programs and events at the time of the posted registration date with no restrictions.

Program Check-in, Authorized Pick-up, and Emergency Contact Procedures:

The NSRA has implemented better check-in and pick-up procedure for the safety of all participants of our programs. Children under the age of 12 must be checked in at the main desk and escorted to the program location by a parent/guardian. 

A "PHCC Activity Emergency Contact" form will be emailed to participants one week before the start date of a program. This form must be completed no later than 72 hours before that program starts.
For those who serve as authorized pick ups to program participants, please have a valid government-issued ID ready for display during pick-up. 


Age Restrictions:

For any program that has an age restriction, the participant MUST meet the stated age restriction prior to the start date of the program. Parents, please ensure you enter your child’s correct date of birth when creating your family profile. Staff may ask for proof of age of any child registered in a program. If it is discovered that a child is registered in a program with an incorrect age, the child will be removed from the program without refund. 

Program Cancellation Policy:

All programs are subject to cancellation if there is insufficient registration.


Should a program be cancelled due to insufficient registration, you will be notified a minimum of one business day prior to the commencement of the program.


When a program is cancelled due to insufficient registration, the following options are available to you:


  • Transfer the participant to another program, subject to availability. Additional charges may apply.

  • Receive a full refund by having the amount returned directly to the credit or debit card the purchase was made with.

If a class or activity is cancelled due to weather or health concerns, all attempts will be made to reschedule.

Cancellations Due To COVID-19:

In the event that we experience another facility shut down in response to COVID-19, program fees will be returned. Fees will be prorated if the program has already started or returned in full if not. If you must withdraw from a program due to a positive COVID-19 result, please inform us and a refund will be processed for you. As with all programs, a doctors note or confirmation of a positive COVID-19 test is required.


All withdrawal requests must be made  in writing to the Community Relations Manager at


For any program that has not started, a $25 administration fee is charged per program, per participant, and the remaining balance is refunded. As we rely on registration numbers to determine if a program will run, withdrawals may not be made less than 7 business days prior to the start of the class unless a doctor’s note is provided.


Once a program has started, any withdrawal requests must be accompanied by a doctor’s note.


There will be a $25 administration fee and the refund amount will be prorated. The remaining amount will be refunded.


Absolutely no refunds will be issued for any program that is underway if a doctor’s note is not provided.

Late Registrations:

We do allow late registration, however, only if a single class has passed. If you have missed more than one class, unfortunately we will not be able to register for you for the current session. We do not prorate programs for late registration.


Registering for a program, a workshop or an event signals your conscious desire to participate in that activity. Anyone who intends to participate in an activity must register or be registered into that activity prior to its' start date. If you are unable to attend or are running late, please contact us at or 403-226-4386 as soon as possible. Failure to attend may result in penalties, not limited to a loss of your registered spot. Refunds will not be issued for absences.

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